WEDOYOGA is in operation from Monday to Friday, 9am-5pm, and we begin the processing of your order from the moment it’s completed. Usually, it’s about 24hrs before the order leaves our warehouse, but it can take longer when we’ve have sales on, in which case it may take up to 72hrs. All orders completed before 2pm will be processed on the next working day.
Unfortunately we’re unable to make changes to orders once they’ve been made, but you can make another order and we’ll just refund the shipping on the original order and post them both out together. Need further help? Just email@example.com and we’ll help you out.
Email firstname.lastname@example.org and all orders cancelled before processing will be refunded. If your order has already been processed, we’re unable to cancel it and you’ll have to return it back to us, but we can always refund you once this has been done. If there’s an error in your delivery details, email us right away.
Unfortunately we're unable to take phone orders right now. All orders must be made on www.wedoyoga.co.uk or in our shop located at 34 Leys Avenue, Letchworth Garden City SG63EW.
Definitely not - you’re always able to shop with WEDOYOGA without an account. By having one though, you’ll be able to track your orders, review past orders, and yoga teachers will be able to get their discount. Just make sure you’re logged in - WEDOYOGA cannot accept responsibility for orders made without being logged in.
Delivery & Shipping
Once your order has been dispatched, you’ll receive an email with confirmation and tracking details (if available). Any issues with this, just email us at email@example.com and we’ll help you out. Just make sure to allow 2-5 working days for standard and free options, and 2 working days for next working day before you contact us. Sometimes, if your order is too big for your letterbox, it might be held at your local Royal Mail sorting office - check with them first.
UK Delivery Options
All mainland UK orders are eligible for:
- Standard shipping (2-3 working days) £4.95 (or free if spending over £100)
All deliveries are tracked and you will receive a tracking confirmation e-mail when your order is dispatched.
We offer shipping options to almost every country on the globe. We work with Royal Mail to offer super fast and secure delivery options to almost anywhere! The prices are:
- Europe from £9.95
- U.S.A from £14.95
- Asia/Australasia from £19.95
WEDOYOGA is based in Hertfordshire, United Kingdom. Orders made from within the UK will always be free of import taxes/duties, but orders from outside of the UK may incur these charges. Costs of these charges will be dependant upon the country where the order was made. For queries regarding cost, please contact your local customs office.
All major debit and credit cards as well as PayPal payments are accepted at WEDOYOGA.
Yes you need a Paypal account in order to use Paypal as a payment. All orders paid with American Express need to select pay with PayPal and follow the stages from there.
Make sure you’re putting the code into the correct box first. There’re two boxes: one for gift vouchers, and one for discount codes. If you’re sure you’re putting the code into the correct box, make sure the code isn’t expired and you’re not purchasing a gift card. Discount codes are valid for anything else in our shop, but if you try to use it against a gift card, it simply won’t work. If you need any further help, just email us at firstname.lastname@example.org.
Unfortunately you are only able to use one discount per order.
Returns & Exchanges
We are happy to offer a refund on items in perfect condition and with proof of purchase. Once you receive your items, you can return them within 30 days.
Please note that we do not offer free returns from outside the UK, and strongly recommend that if you return items from outside the UK that you send it with tracked delivery.
We want our customers to be happy with their purchases from WEDOYOGA. If you are not satisfied with your order you can return it in the condition you receive it and we will offer you an exchange or refund (minus original delivery costs).
Our returns policy is as follows:
- Returns must be made within 30 days from the delivery date.
- All merchandise must be unwashed and unworn with the original hangtags attached.
- Proof of payment must accompany the return
- All garments are subject to inspection
-Refunds will be credited to the original card that was used for purchase. Please allow 5 working days for the refund to be processed.
*Please note that this does not include the cost of the delivery. In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.
- If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
- Socks are not eligible for return for hygiene reasons (sports bras and bra tops are).
- Water Bottles are not eligible for return for hygiene reasons.
- When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.
- Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.
- You are responsible for adequately packaging your returned items. WEDOYOGA reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.
1. Email email@example.com explaining the reason for your return and specify whether you are wanting an exchange or refund.
2. You will be emailed a Return Materials Authorisation (RMA) form, please fill out the form and return inside the packaging.
3. Ensure all tags are intact and items are unworn as per the conditions above.
4. Send the item back to us - the address is on the RMA form.
Be sure to use your RMA number to ensure your return is received by WEDOYOGA. We cannot be held liable for any items lost in transit. Expenses associated with original delivery postage will not be refunded on any returned items. Once your package is received by WEDOYOGA your exchange or refund will be processed immediately. If you would like an exchange, the postage back to you via registered post is free.
Please note that WEDOYOGA doesn’t offer free international returns or exchanges. If you require a refund, the shipping costs will be deducted from the refund, and if you require an exchange, the shipping will be charged to your original payment method. Note: please don’t return any items back to manufacturer.
If you would like to return an item for exchange, the shipping costs are not covered by WEDOYOGA, but payment for shipping is required before the exchange can be send. All returned packages must have an international tracking number, and it must be stated on the packaging that the product is for exchange, to avoid further charges.
The process of exchanging from outside of the UK should take between 5-7 working days.
Sometimes we make mistakes, but we’ll help make it right as soon as we can. Please let us know the product isn’t what you ordered as soon as you become aware of it at firstname.lastname@example.org. Include a picture of the incorrect item along with the barcode that came with it (often on the bag that contained it. We can then arrange collection and get the right items sent out to you.
Get in touch as soon as you notice any damage by emailing email@example.com. Although we check each and every item before sending, we recognise that some issues may still slip through. As soon as we receive your email we’ll be sure to help make this right.
Begin by returning your items back to us. As soon as we receive your items, we’ll process the refund, but please note this process may take up to 14 working days. Refunds are paid back into the PayPal account or onto the card which made the original payment. Shipping charges will not be included in refunds.
Sorry folks, all of our sale items (as well as event and festival sales) are final sales and cannot be refunded.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Yes! WEDOYOGA was currently 100% online but we have now opened our 1st Shop + Studio! You can find us at 34 Leys Avenue Letchworth Garden City SG6 3EW.
Our returns policy is super flexible and we can always help you with advice or product information - just shoot an email to us at firstname.lastname@example.org. We also occasionally pop up at yoga events so make sure to look out for us!
Yes, we do! Please email a copy of your teaching certificate to email@example.com and we will issue a discount code.
Not a teacher? Don’t worry! We also run exclusive promotions and give you amazing offers when you sign up to the WEDOYOGA mailing list! We also throw some flash discounts onto our Facebook, Instagram and Twitter pages, too - make sure to follow us to spot them!
Yes, we do! We have two different types of ambassadors: The Wellness Ambassadors and The Pro Ambassadors. We look for people who share our passion for yoga and nature, giving back and spreading love.
To apply, please fill out our application form.
Unfortunately, we do not offer any of our brands on a wholesale basis.
Unfortunately, we can’t send you something we don’t actually have in our warehouse. Make sure to opt in on the product page to the alerts though, then you’ll know when this product is back in stock.
Unfortunately, after a sale has ended we can no longer provide products at that price.
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